The digital banking ecosystem TBC Uzbekistan has published consolidated financial results according to international financial reporting standards (IFRS) for the fourth quarter and 2024.
The total operating income of the ecosystem has more than doubled, reaching 1.9 trillion sums. As a result, TBC Uzbekistan accounts for 15% of the total operating income of TBC Group, which is listed on the London Stock Exchange.
Net profit TBC Uzbekistan has surged to a record 514 billion sums (a growth of 91%), with a return on equity (ROE) of 26.9%. According to last year's results, the Uzbek branch contributed 8% of the net profit of the TBC Bank group.
Over the year, the number of unique users of TBC Uzbekistan reached 18.4 million people (+37%), with monthly active users (MAU) totaling 5.9 million people (+38%). Reportedly, this places the company “among the largest digital banking ecosystems not only in Uzbekistan but also in Central Asia.”
As of December 31, 2024, the loan portfolio of the ecosystem increased by 112% — reaching 8.07 trillion sums. The company's share in the segment of unsecured consumer loans grew from 13.9% to 16.4%.
TBC Uzbekistan accounted for 50% of the total volume of unsecured consumer loans in the portfolio of the TBC Bank group.
Additionally, the volume of deposits reached 4.8 trillion sums (+82%), which constitutes 3.6% of the total volume of individual deposits in Uzbekistan. In the deposit portfolio of the TBC Bank group, the Uzbek division holds an 11% share.
Furthermore, TBC Uzbekistan reported “significant progress” in developing artificial intelligence-based technologies. TBC has created its own Speech Tech model and launched AI-based voice agents for calling clients with reminders about upcoming payments. AI voice agents handled over 40% of calls regarding loans in the early stages of delinquency, “significantly improving operational efficiency.”
In January, the ecosystem launched its own large language model in Uzbek for sales purposes. The company plans to start utilizing it in customer support — including for virtual assistants in applications — and in other areas later in 2025.
Earlier, Spot reported that Tatyana Asmakovets was appointed as the acting chairman of the board of Yangi Bank.