The responsible staff of the People's Reception Office of the President of the Republic of Uzbekistan in the city of Chirchik are carefully examining the complaints and inquiries from citizens. Based on the conducted monitoring, they make informed and well-thought-out decisions. Dilnoza Rajabova, the leading specialist of the People's Reception Office in Chirchik, shared with us the work done in 2024.
- The People's Reception Office in Chirchik has summarized and analyzed the situation regarding citizen inquiries. Last year, 9,873 inquiries were received from 5,650 residents of the city, with 5,749 (83.02%) resolved positively.
The majority of inquiries concern issues related to the actions of officials in executing court decisions, collecting alimony and utility debts, and the unsatisfactory performance of managing organizations, particularly in water and electricity supply, social services, and heating. Many citizens report problems related to delays in salary payments, child benefits, and inadequate medical treatment and services. It is noteworthy that compared to last year, the number of applications related to mortgage loans, electricity, and gas supply, road management, and medical services has decreased.
However, inquiries regarding hot water supply and heating, mandatory payments and contributions, labor and employment compensations, the protection and use of land and water resources, civil cases in courts concerning housing maintenance and the activities of management companies, trade and social services, sewage, geodesy, and cadastre have significantly increased compared to the same period last year.
Complaints about the actions of government officials account for 10% of the total number of inquiries across sectors: internal affairs agencies, healthcare and education sectors, the Bureau of Enforcement, heads of local governments, banking staff, cadastre officials, judges, and social workers.
This year, 223 inquiries received by city organizations were considered beyond the set deadlines. Additionally, there were 225 repeated inquiries.
Jointly with the staff of the People's Reception Office, various departments in Chirchik organized receptions for citizens. During these receptions, 118 inquiries were heard, with 60 (54%) resolved positively. As a result of 21 proposals and 46 directives, 63 responsible individuals were held accountable administratively and disciplinarily. For 105 repeated inquiries, sectors in Chirchik organized receptions with departmental heads. Various organizations were given 46 assignments to address the issues raised in the inquiries.
This year, representatives of the People's Reception Office in Chirchik will conduct personal and on-site receptions. The People's Reception Office will continue to strengthen cooperation with the city administration, parliament members, and relevant agencies to assist residents in addressing pressing issues.
Prepared by Firaia Sobirova.
Member of the "Umid Kanotlari" bloggers team.